When the clinical software is down, patients wait and doctors cannot work. IT Troubleshooter provides IT support for general practices, specialists, dental and allied health clinics across Southern Sydney and the Illawarra, keeping your systems fast, secure and always available.
Support for Best Practice and MedicalDirector
We look after the servers, databases and workstations that clinical and practice management software depends on, including Best Practice and MedicalDirector.
- Server and SQL database health checks, updates and upgrades
- Workstation setup for consult rooms and reception
- Printing, scanners, label printers and Medicare card readers
- Liaising with software vendors so you do not have to
Protecting patient information
Health information is among the most sensitive data any business holds. Under the Privacy Act and the Notifiable Data Breaches scheme, practices must protect it and report serious breaches. We help you meet those obligations and the information security expectations in the RACGP Standards for general practices.
- Multi factor authentication and secure remote access for doctors
- Encrypted, monitored backups with tested restores
- Firewalls, endpoint protection and email filtering from our IT security services
- Clear documentation for accreditation
Minimal downtime for busy clinics
Your systems are monitored 24/7 so problems are caught early, and our engineers in Kogarah and Wollongong can be on site quickly when hands on work is needed. Upgrades and maintenance are scheduled outside consulting hours.
Medical IT services
- Managed IT support for practices of every size
- New clinic fit outs: network, Wi-Fi, workstations and phones
- Microsoft 365 email and secure communication
- Backup, disaster recovery and business continuity planning
We support medical practices across Kogarah, Hurstville and St George, the Sutherland Shire, Wollongong and the Illawarra and Southern Sydney.
Talk to a local engineer. Call 02 9052 0353, email support@itsr.com.au or request a quote online. Offices in Kogarah and Wollongong, open Monday to Saturday, 9am to 5pm.