Predictable monthly pricing for managed IT services and IT support, from a local team in Kogarah and Wollongong. Choose fully managed support with unlimited help desk, proactive monitoring and maintenance only, or pay as you go. Every plan is backed by 24/7 monitoring of your systems.
Silver
$20
per workstation, per month
Proactive monitoring and maintenance, with issues handled through our ticketing system.
- 24/7 connectivity and infrastructure monitoring
- Server and desktop patching
- Remediation of monitoring alerts
- Antivirus and monitoring licences included
- Backup monitoring and remediation
- Remote maintenance and clean ups
Gold
$120
per workstation, per month (minimum 5)
Fully managed IT support: your complete outsourced IT department.
- Everything in Silver
- Unlimited remote help desk support in business hours
- Onsite support as agreed in your service agreement
- Standard SLA response times
- Technical account management
- Covers connectivity, infrastructure, end users and Microsoft 365
Ad hoc
Hourly
remote or onsite, charged per hour
No contract. Expert help when you need it.
- Remote or onsite support
- Connectivity and network issues
- Infrastructure and server support
- End user and Microsoft Office support
- Cloud and on premises migration projects
Why outsource your IT support?
For small and medium businesses, a managed IT services provider costs less than an in house IT person and brings a whole team’s expertise. Done properly, outsourced IT means fewer disruptions, happier staff, stronger security and a predictable monthly bill.
- Proactive, not reactive: problems are found by monitoring and fixed before they stop your team
- One number to call: a single local team for computers, servers, Microsoft 365, internet and printers
- Security built in: patching, antivirus and monitoring are part of every plan (see our IT security services)
- Local engineers: on site help across Southern Sydney and the Illawarra when hands on work is needed
Backup and disaster recovery pricing
Add cloud backup to any plan. Includes 24/7 backup monitoring, with restores and support from our engineers during business hours. Learn more about backup and disaster recovery.
| Backup service | Price |
|---|---|
| Cloud backup (first 1 TB) | $58 per month |
| Additional cloud storage | $20 per extra TB per month |
| Local backup setup | Quoted to suit your site |
| Disaster recovery planning | From $150 per month |
Frequently asked questions
What counts as a workstation?
Each desktop or laptop used by your staff. Servers and other infrastructure are covered under the monitoring and maintenance in your plan and scoped in your quote.
Do you lock us into a long contract?
Ad hoc support has no contract at all. For managed plans we will agree a term that suits your business before you start, with everything spelled out in writing.
What are your support hours?
Our help desk is open Monday to Saturday, 9am to 5pm. Your systems are monitored 24/7, and alerts are acted on automatically.
Can you come on site?
Yes. Our engineers are based in Kogarah and Wollongong and visit businesses throughout St George, the Sutherland Shire, the Illawarra and Southern Sydney.
How quickly can we get a quote?
Use our online quote form to tell us a little about your business, and we will come back to you quickly with an initial quote for the plans that suit you best.
Talk to a local engineer. Call 02 9052 0353, email support@itsr.com.au or request a quote online. Offices in Kogarah and Wollongong, open Monday to Saturday, 9am to 5pm.