A failed server, a ransomware attack or a simple accidental deletion can stop a business in its tracks. IT Troubleshooter provides cloud backup and disaster recovery for businesses across Southern Sydney and the Illawarra, so your files, emails and systems can always be brought back, quickly.
We set up, monitor and test your backups for you. You get peace of mind, and a team in Kogarah and Wollongong who will restore your data when you need it.
Why every business needs backup and disaster recovery
- Ransomware: a clean, offline copy of your data is the only reliable way to recover without paying criminals
- Hardware failure: servers, NAS units and laptops all fail eventually
- Human error: deleted folders and overwritten files are the most common restores we perform
- Microsoft 365 is not a backup: deleted mail and OneDrive files are only kept for a limited time
Our backup and disaster recovery services
Cloud backup
Encrypted, automatic, off site backup of your servers, workstations and Microsoft 365 data.
- Automated daily (or more frequent) backups with version history
- Encryption in transit and at rest
- Restore individual files, mailboxes or whole systems
- Backup status checked every day by our team
Local backup
For fast restores of large data sets, we combine cloud backup with on site backup to a NAS or backup appliance, following the 3-2-1 rule: three copies of your data, on two types of media, with one off site.
Disaster recovery planning
We document how your business will keep running if your office, server or internet connection is lost, agree how quickly systems must be restored (RTO) and how much data you can afford to lose (RPO), then build the technology to meet those targets.
Regular restore testing
A backup that has never been tested is only a hope. We perform scheduled test restores and report the results, so you know recovery will work on the day it matters.
Backup and disaster recovery pricing
Simple, transparent pricing. All plans include 24/7 backup monitoring, with support from our engineers during business hours.
| Service | Price |
|---|---|
| Cloud backup (first 1 TB) | $58 per month |
| Additional cloud storage | $20 per extra TB per month |
| Local backup setup | Quoted to suit your site |
| Disaster recovery planning | From $150 per month |
Backup is also part of our managed IT support plans, and works hand in hand with our IT security services and server virtualisation.
Why choose IT Troubleshooter
- Local and accountable: engineers based in Kogarah and Wollongong, not an overseas call centre
- Proven recoveries: we restore servers, databases and Microsoft 365 data for real businesses, not just in theory
- Monitored daily: failed backups are fixed before you ever need them
- Plans that fit: from a single office PC to multi site server environments
Serving Southern Sydney and the Illawarra
We protect business data in Kogarah, Hurstville and the St George area, the Sutherland Shire, Wollongong and the Illawarra and throughout Southern Sydney.
Talk to a local engineer. Call 02 9052 0353, email support@itsr.com.au or request a quote online. Offices in Kogarah and Wollongong, open Monday to Saturday, 9am to 5pm.